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Improving
Outcomes in Healthtech.

I am a data-driven Product Experience leader with proven experience leading cross-functional teams to deliver business value through user-centered design.
About Me.
Domain Expert

As a seasoned expert in the healthtech industry, I have deep expertise in core clinical areas essential to the delivery of in- and out-patient telemedicine. From consumer conversion to clinician tooling and admin workflows, I have led teams that deliver outstanding interaction and workflow design.

Empathetic Leader

As a leader, I create opportunities that enable team members to stretch, grow, and feel proud of their work. I have a history of forming and leading teams with high morale and low turnover who deliver simple, elegant products.

Team-Builder

Since 2000, I have implemented and improved processes for effectively running design teams and find joy in experimenting with new ways of operating. From recruiting, onboarding, planning, allocating, and reporting to team-bonding, I strive to build consistency and efficiency without compromising quality.

Strategic Collaborator

One of my strongest assets is my commitment to cross-functional collaboration with all disciplines in the software development lifecycle. From the strategic roadmap all the way to quality assurance, I ensure that Product Experience is an active participant and inclusive of other disciplines. I foster lasting partnerships with stakeholders and senior decision-makers.

User-Centered Advocate

I have experience orchestrating dozens of research studies, both generative and evaluative, and advocate for integrating agile research activities into the software development lifecycle. As a design leader, I ensure that solutions are supported with data insights that reflect the needs and behaviors of our users.

Learn more about my work with CustomerTimes

Experienced Craftsperson

My academic background, combined with decades of hands-on experience in the field translate to functional, effective design. One of the greatest privileges of being a manager is to mentor emerging practitioners on best practices and techniques, and attentively guide them on their design journey.

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